Wessex Passes and M-Tickets Terms and Conditions

Definitions and Description
Wessex (‘Wessex’) offers tickets, passes and m-tickets for sale to its customers subject to the terms and conditions set out below.
The following terms and conditions govern all purchases of Wessex Bus tickets.

For the purposes of these terms and conditions:-
‘we / us / our’ means Wessex.
‘you / your’ means you, the customer wishing to purchase an m-ticket from us.
‘m-ticket’ means a paperless ticket that is downloaded onto your mobile phone.
‘mobile phone’ or ‘device’ means a mobile phone or ‘smart’ phone (such as an iPhone or Android) or any other handheld device (such as an ipad or tablet) which allows you to download the mobile m-tickets app and an m-ticket
‘Wessex m-tickets app’ and ‘mobile ticket facility’ means the m-ticket application downloaded by you which enables you to acquire an m-ticket via your mobile phone.
'Pass / Ticket' means a ticket or pass that may be purchased as either a smartcard or paper ticket

Basis of Agreement
This website or mobile ticket facility is offered as a service to you by us. By using this website or mobile ticket facility you agree that these terms and conditions will govern the relationship between us and you. You should read these terms and conditions carefully. If you do not agree with these terms you should not download the mobile ticket facility.

These terms apply to both your application to download the mobile ticket facility and to any purchase of tickets, passes and m-tickets. We will treat each order for tickets as an offer by you to purchase the tickets in accordance with these terms.

Wessex may change these terms from time to time. Any changes made will not affect existing terms accepted by you when making purchase through the mobile ticket facility.

Wessex offer a selected number of tickets and passes available on-line as smartcard passes or, as m-tickets which enable you to purchase tickets via your mobile phone using the Wessex m-tickets app.

We cannot guarantee that all ticket types you may wish to order will be available to be supplied to you via the Wessex website or m-tickets app and you should check our website to ensure that the tickets you want to purchase for travel are available and valid for your required journey .

Mobile Ticket Facility
You may use the Wessex m-tickets app on the terms set out in this paragraph. You do not own any rights in the Wessex m-tickets app. Your rights to use the mobile ticket facility are as set out in these terms and we retain all rights not expressly granted to you in them. You must not try to adapt, modify, decompile or disassemble the mobile ticket facility, copy or transfer the mobile ticket facility to other users. We give no warranties or representations relating to the mobile ticket facility or its performance and all conditions and warranties implied by law are excluded to the fullest extent permitted by law.

Registered Users
If you register your details with us using the online or mobile ticket facility registration process, your registration details will be stored in the content management system of the Wessex website or m-tickets app. You will be required to confirm these details if you contact us for any reason to access your account information.
You will choose a Password to access the mobile ticket facility on your mobile phone. You must do all that you reasonably can to ensure that your Password remains secure.
We will not ask you to divulge your Password. You may request us to reset your Password on your behalf. We will not store your Password and you can change this on your own device at any time.
You are responsible for maintaining the confidentiality of your account details, and are fully responsible for all activities that occur under your password or account, unless these activities arise due to our negligence or a breach of these terms by us.
By accepting these terms you are confirming that you have access to, can use and know how to use a mobile phone of suitable specification to receive and display the m-ticket on the mobile phone screen.
We do not offer technical support.

The mobile ticket facility will be available to your mobile phone once you have downloaded the app. Wessex Bus tickets can then be purchased using your mobile phone and will be delivered as an m-ticket, these will only be available to use on the device you have purchased the ticket on.
When buying online or on your mobile, you must check that your ticket details are correct before making a purchase and you will be prompted to check the details before taking the final step in the purchase process. We will endeavour to send your m-ticket to your phone within 30 seconds so that it can be used immediately after purchase, but we cannot guarantee that time-scale. Online passes will be sent as smartcards via Standard Royal Mail Post.
You are advised that a strong internet connection is recommended when purchasing or activating m-tickets.

Tickets, passes and m-tickets sold are valid ONLY for travel on Wessex bus services in zones and areas as specified by us at the time that you complete your purchase of the ticket, not when you activate it.

Tickets, passes and m-tickets remain our property and must be produced at any time during the journey when requested by any of our officials. Tickets and m-ticket must be shown to the driver when boarding the bus, Smartcard passes should be scanned on the ticket machine. It is your responsibility to ensure that you have a valid ticket if you wish to travel. Passengers failing to produce a current valid ticket must pay the appropriate fare on boarding and refunds will not be given where passengers have failed to produce a valid ticket

We reserve the right to reject any ticket or pass which we reasonably believe to be invalid, out of date, used on a stolen phone , cancelled, or if the ticket is damaged, defaced or otherwise impaired. m-tickets are valid for the period selected at the point of wishing to travel and details will be displayed on the mobile phone screen. Out of date and invalid tickets and passes will be rejected at validation.

m-tickets are not transferable, may only be used on the mobile phone or device that the m-ticket was purchased on, requests for transfer to an alternative device may be made to head office (in the event of loss or damage to existing device).

m-tickets may not be transferred to a Wessex Star card after purchase. An administration charge of £10 may be charged to any user who requires transference of an m-ticket to a Wessex Star card due to user error or misunderstanding at time of purchase.

m-tickets do not confer any priority on the holder over other passengers.

m-tickets cannot be transferred to anyone other than you and are non-refundable (save in the circumstances set out in these terms and conditions).

Price and Payment
There is no additional cost to you for downloading the Wessex m-tickets application, which is the software that enables you to purchase an m-ticket via a mobile phone. You may be charged for data usage by your mobile service provider. It is your responsibility to ensure you have sufficient mobile data provision or internet access to enable you to download and activate m-tickets.
The ticket prices detailed online and via the app are for a selected range of Wessex products and the cost stated includes the delivery of the m-ticket to your mobile device, or the smartcard to your address. Tickets prices advertised are exclusively available through the website or mobile ticket facility and may be charged at different rates through other means of purchase.

The price paid by you is valid for the duration of the ticket and any subsequent change in prices during this period will not affect an ticket that has already been purchased.
The prices quoted on this website are in pounds sterling. If you choose to pay for your tickets using any other currency you may have to pay a further fee in respect of the exchange rate.

Payment for online orders and m-tickets must be made via a valid credit or debit card (Visa/Mastercard/Switch/Solo/Maestro). We will deduct the appropriate sum from your credit card or bank account once authorised by you when you purchase a ticket.

If you wish to purchase a child m-ticket for a child under the age of 16, you will need to ensure that an adult cardholder purchases the ticket for you from the child’s handset.

Please note, we do not store any credit or debit card details (please see the Data Security section below).

Cancellations and Refund Policy
Save as set out above, the smartcard passes and  m-tickets are valid for the period from the time you wish to use it and activate it (not from the time you purchase it), until it expires: i.e. a weekly ticket will expire 7 days after it is activated, but use within this time is unlimited within the specified zones.
We reserve the right to suspend your account or cancel without notice or liability any tickets which we reasonably believe have been obtained in any fraudulent manner or if you fail to comply with these terms and conditions or our terms and conditions of carriage. In these circumstances we may also refuse to supply any further tickets.

If some evidence of fraudulent activity is recorded on the Wessex m-tickets app (such as time or date tampering) the app will expire any active tickets automatically.

We may amend the terms of the mobile ticket facility or website, or cease to offer tickets for sale at any time. In the event that we decide that tickets that have already been purchased can no longer be used on our services we will give notice on this website and all balances and outstanding portions of all such tickets already validly purchased will be refunded to your elected credit/bank account. We will endeavour to do this within 14 working days.

Wessex, in its absolute discretion, reserves the right to change routing or timetables of its services and to cancel or withdraw routes for any reason including, but not limited to, commercial viability, technical, health and safety and/or operational reason. Should a service be withdrawn or timetable/routing change and the service is no longer suitable/available Wessex will offer refunds for passes up to 30 days after the withdrawal/change date.

To request a refund for a service that has been withdrawn or changed you should email comments@wessexbus.com, once a request has been made please post your purchased ticket or pass to Wessex Bus, Wessex House, Port Edward Business Centre, St Andrews Rd, Avonmouth, Bristol, BS11 9HS. Once the pass has been received your refund will be processed along with any administration charges within 14 working days. Refunds will be made to the credit or debit card used for purchase, where this is not available a cheque will be supplied. Wessex do not accept responsibility for the loss of your returned goods or your postage charges.

For the avoidance of doubt, the full value or any part of the value of the purchased pass will not be refunded nor will any compensation be payable if any of the services become unavailable or if any or part of any of the services are withdrawn/cancelled, or have timetables/routing altered, outside of the 30 days of the service withdrawal/change. For stored value passes refunds can only be made on stored value cards that have the full purchase value remaining. 

In the event of a lost, stolen and/or damaged Annual Pass, Wessex will re-issue a replacement multi-journey pass subject to a maximum of four replacements per Pass holder per year. An administration fee of £10 will be charged for the re-issue of each lost or damaged Annual Pass. The re-issue of stolen multi-journey passes will also be subject to the £10 re-issue fee.

Refunds are not available in any circumstances. This does not affect consumers’ statutory rights.

We use reasonable endeavours to ensure that the data on this website is accurate and to correct any errors or omissions as soon as practicable after being notified of them .
The Wessex m-tickets application or website may not be compatible with your device, browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our m-tickets application or website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the app or website coverage for whatever reason.

We will be responsible if something we do causes death or personal injury. We will also be responsible for damage to your property if the cause is our fault. Other than the responsibility we have accepted as described above, we will not be responsible for any losses that you suffer whether in contract, tort or otherwise arising out of or in connection with our website, inability to access our website, any websites linked to our website, or in connection with the mobile ticket facility, m-ticket, or the inability to access the m-tickets.

If you lose or break your mobile phone and it has a valid m-ticket saved on it, please call our Customer Services Team on 0117 321 3191 as soon as possible. We will confirm the value remaining on your m-ticket and will transfer this when you register your new or replacement mobile phone. Substitute tickets will not be provided for the period of time when you do not have a registered device available to transfer tickets onto

If you replace your mobile phone it is your responsibility to ensure the m-ticket is compatible with your new device. If it is not then you may be liable for the full fare.

Conditions of Carriage
All travel undertaken using the m-ticket is subject to the Conditions of Carriage of Wessex which are available on our website at www.wessexbus.com

We do not store your credit card or bank details. At the point of purchase, a secure transaction is facilitated by our card services provider. Wessex do not store credit /debit card details on either our servers or within the application.
Wessex will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“data protection laws”). You confirm that you will only enter information about yourself and that such information is true.
The details which you provide about yourself and any other information which identifies you will only be used for operational purposes, for example to contact you for feedback on this facility. Details will not be passed to any other parties.

Contact Details
If you have any queries, please contact Wessex Customer Services Team on 0117 321 3191 or email comments@wessexbus.com

Statutory Rights
As a consumer you have certain statutory rights regarding statements made in public by us or our representatives, the repair or return and replacement of defective or misdescribed goods and the performance of services, as well as claims in respect of losses caused by our negligence or our failure to carry out our obligations. Nothing in these terms and conditions affects those statutory rights.

You also have certain statutory rights under the Electronic Commerce (EC Directive) Regulations 2002 because we are advertising and selling services online. If we do not comply with these Regulations you have certain remedies. These terms and conditions do not affect your remedies under those Regulations. These terms and conditions are intended to be consistent with the Consumer Protection (Distance Selling) Regulations 2000 as amended and nothing in them is intended to impose on you any duty or liability additional to those specified in those Regulations. If you would like a copy of these Regulations, they can be obtained from the Office of Fair Trading. For further information about your statutory rights, please contact your local authority Trading Standards Department or Citizens’ Advice Bureau.