Important changes for Wessex Mobile App Customers

22/06/2018

From Friday 24th August 2018, the Wessex Bus Mobile App facility will be withdrawn and M-tickets will no longer be accepted on Wessex Bus services.

If you are unable to use any unactivated M-tickets stored in your app wallet by this date, you will be entitled to a refund or an equivalent alternative ticket to replace your un-used M-ticket. 
In order to receive a refund or replacement ticket please follow these simple steps.

  • Please email comments@wessexbus.com
  • Please include your Full Name, Email Address and Mobile Number registered on your app account
  • Tell us what ticket(s) you have unactivated and if you would like a refund or replacement StarCard bus pass 

Please contact us NO LATER THAN Monday 20th August 2018 to request your refund.

Wessex Bus tickets are available on-board, and you can now purchase tickets upto the value of £30 with a contactless payment card or Apple / Android Pay on any Wessex or Wessex Star service. Wessex StarCard smart cards are also available from our head office, please visit www.wessexbus.com to find out how to apply for your StarCard and locations where you can top-up.

We would like to take this opportunity to thank you for your custom on our M-tickets App and should you have any queries regarding the closure of the app, please don't hesitate to get in touch with us.

Wessex M-ticket Refund / Replacements Terms and Conditions:

  • Partially activated tickets will not be replaced. If you have an unactivated ticket in your app wallet, that will not expire before Friday 24th August 2018, please do not activate now. Please contact us to replace or refund your ticket as soon as possible. 
  • Please contact us NO LATER THAN Monday 20th August 2018 with your request to ensure we are able to process your refund or replacement.
  • Any requests received after Monday 27th August 2018 will NOT be eligible for refund or replacement.

Quick Contact

Please complete the form below or visit our Customer Care Page for alternative contact methods.

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